Shipping Policy
Caleums Jewelry ("we" and "us") is the operator of (https://www.caleums.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping Costs Delivery is complimentary on orders over AED 2,000 within the UAE, over AED 5,000 to the GCC and over AED 10,000 to the rest of the world. For other orders, shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Shipping Domestically Orders within the United Arab Emirates are shipped using a trusted carrier selected by Caleums.
Shipping to GCC Orders within the Gulf Cooperation Council are shipped using a trusted carrier selected by Caleums.
Shipping Internationally International orders are shipped using a trusted carrier selected by Caleums. Shipping costs are calculated at checkout based on the destination country.
Delivery Terms Generally, orders are sent for shipping within 3-7 working days. However, during high seasons, sales, and offers, the delivery time could take 1-2 weeks.
Change of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping Caleums Jewelry is unable to offer shipping to P.O.Box addresses.
Military Address Shipping Caleums Jewelry is unable to offer shipping to military addresses.
Items Out of Stock If an item is out of stock or requires a special design, Caleums Jewelry will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged in Transit If you find a parcel is damaged in-transit, please take a picture of the parcel and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes Sales Tax Sales tax (VAT) will be calculated at checkout page based on your shipping and billing addresses.
Import Duties & Taxes Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Caleums Jewelry encourages you to be aware of these potential costs before placing an order with us.
Cancellations Bespoke, custom-designed and personalised orders are made for you and cannot be cancelled for a change of mind after order confirmation. For other orders, contact us to discuss your request. This does not affect your statutory rights for faulty or misdescribed goods.
Refund & Exchange For standard, non-custom items, you have 14 days after receiving your item to request a change-of-mind return. Items must be unworn and unused, in the same condition as received, with tags and original packaging, and accompanied by a receipt or proof of purchase. Bespoke, custom-designed and personalised items, and worn, used or heavily used items, are not eligible for change-of-mind returns. This does not affect your statutory rights for faulty or misdescribed goods. Contact Caleums at info@caleums.com before sending an item back. Complimentary returns apply in the UAE only: on orders over AED 2,000 delivered within the UAE, our team arranges the return of eligible items at no cost to you, and for other UAE orders our team will help coordinate eligible returns. For change-of-mind returns from outside the UAE, customers arrange and pay for shipping the item back to Caleums in the UAE, after receiving our authorisation and return instructions. Once we receive the item, we will inspect it and confirm its eligibility and the outcome of your return request. Read our refund policy for the full return process.
Insurance Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit Caleums Jewelry will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit Caleums Jewelry will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer Service For all customer service enquiries, please email us at info@caleums.com