Shipping Policy
Caleums Jewelry ("we" and "us") is the operator of (https://www.caleums.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Shipping Domestically All orders within United Arab Emirates are shipped using FedEX.
Shipping to GCC All orders within Gulf Cooperation Council are shipped using FedEX
Shipping Internationally All International orders are shipped using FedEX, and shipping cost will be automatically calculated according to your shipping address country at checkout.
Delivery Terms Generally, orders are sent for shipping within 3-7 working days. However, during high seasons, sales, and offers, the delivery time could take 1-2 weeks.
Change of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping Caleums Jewelry is unable to offer shipping to P.O.Box addresses.
Military Address Shipping Caleums Jewelry is unable to offer shipping to military addresses.
Items Out of Stock If an item is out of stock or requires a special design, Caleums Jewelry will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged in Transit If you find a parcel is damaged in-transit, please take a picture of the parcel and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes Sales Tax Sales tax (VAT) will be calculated at checkout page based on your shipping and billing addresses.
Import Duties & Taxes Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Caleums Jewelry encourages you to be aware of these potential costs before placing an order with us.
Cancellations Once the order is placed and an email confirmation of the order is sent we do not offer any cancellations as they are made to order.
Refund & Exchange Each item is made to order therefore Caleums Jewelry does not accept any refunds or exchange of items. We can accommodate if a small alteration needs to be made to the piece if it doesn’t affect the design of the item (ex: make the necklace longer/shorter, add a diamond on the side etc…)
Insurance Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit Caleums Jewelry will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit Caleums Jewelry will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer Service For all customer service enquiries, please email us at info@caleumsjewelry.com