Refund policy

At Caleums, we are committed to ensuring your satisfaction with every purchase.

For change-of-mind returns of standard, non-custom items, the following conditions apply:

Return & Refund Policy

For standard, non-custom items, you have 14 days after receiving your item to request a change-of-mind return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items not eligible for change-of-mind returns

Bespoke, custom-designed and personalised items cannot be returned for a change of mind. Worn, used or heavily used items are also not eligible for change-of-mind returns.

This does not affect your statutory rights for faulty or misdescribed goods. If you believe your item is faulty or does not match its description, please contact info@caleums.com.

Requesting a return

Please contact info@caleums.com before returning an item. Our team will review your request and provide authorisation and return instructions. Do not send an item back without contacting us first.

For eligible returns within the UAE, our team can help coordinate the return and refund process. Contact us to confirm the arrangements before sending your item.

For change-of-mind returns from outside the UAE, you are responsible for arranging and paying for shipping the authorised return to Caleums in the UAE, following the instructions we provide. Once the item arrives, we will inspect it and confirm eligibility and the outcome under this policy. This does not affect your statutory rights for faulty or misdescribed goods.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

You can always contact us for any return question at info@caleums.com.